Salon policies
Our booking policies in plain words, so nothing catches you off guard.
When you book, that time is set aside just for you. To keep things fair for our stylists and every client, these policies apply. We know life happens, so we look at each case individually. Please give us as much notice as you can.
Running late
If you arrive more than 15 minutes after your appointment starts, we may not be able to finish the full service and may need to reschedule.
If you are late for two appointments in a row, a fee based on the service is due before we book your next one.
Cancelling or changing
We need 24 hours notice to change or cancel an appointment. With less than 24 hours notice, a $50 fee is due before your next booking.
No shows
If you miss your appointment without telling us, the full cost of the service is due before you book again.
Deposits for big colour appointments
New clients booking a colour appointment longer than 5 hours need a consultation first, and a deposit holds the time. The deposit is non refundable, but it goes toward your service.
Our promise to you
Your time matters too. If your stylist is running more than 15 minutes behind, we will call you as early as we can. If we ever have to cancel, we will give you as much notice as possible.
Thank you for your understanding. Respecting each other's time keeps everyone happy.